Terms and Conditions
The Domain name www.laavish.in (website) is operated by Laavish East India Private Limited a company incorporated under laws of India with our registered office Nzarganj, BACKSIDE Rajani Dolui Complex, Midnapore City, West Midnapore, West Bengal 721101 INDIA. We value the trust you place in us. That’s why we insist upon the highest standards of products and assure for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website (www.laavish.in) you agree to be bound to this terms and conditions and the privacy policy. If you do not agree please do not use or access our Website.
 
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1.    Collection of Personally Identifiable Information and other Information

When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized customer experience. This allows us to provide services and features that most likely meet your needs, and to  customize our website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving  this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do -
 
internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not) and your IP address for geographical out reach related research.

We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
 

If you choose to buy on the Website, we collect information about your buying behavior.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2.    Use of Demographic/Profile data/Your information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal data for our customizable products range for providing you that particular range of services. Any claim regarding disclosure of your personal data will not be accepted by us, we don’t do so. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

With your own consent, we will have access to your SMS for sending otp, location and device information
 
And we may request you to provide your PAN and Aadhaar details to check your eligibility for certain products/services being offered by us, our affiliates or our lending partners. We may share this data with our affiliates or our lending partners for the same purposes as mentioned above, however, we will not store any Aadhaar data ourselves. In the event that consent to this such use of data is withdrawn in the future, we will stop collection of such data but continue to store the data (save for Aadhaar data) and use it for internal purposes to further improve our services.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according  to your preferences.

3. Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

4. Facebook Pixel

We use Facebook pixel to show you product recommendations based on previous activity within our website/app.

5. Sharing of personal information

We may share your personal information with our sellers , service providers ,other corporate           entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

6. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Laavish.in is not responsible for the privacy practices or the content of those linked websites.

7. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

8. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all Laavish.in lists and newsletters, please visit unsubscribe

9. CONTENT & COPYRIGHT POLICY

You understand that all information, images, pictures, data, text, music, sound, photographs, graphics, video, messages, or other materials, whether publicly posted or privately transmitted, is the exclusive work and property of the person from whom such Content originated. LAAVISH does not claim any permanent ownership of your Content. You retain copyright and any other rights you already hold in Content which you submit, post, upload, display, or sell on or through LAAVISH. When you submit, post, upload, display, or sell Content, you grant LAAVISH a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive (and sub- licensable) license to use and archive the Content in accordance with or as reasonably contemplated by this Agreement.

LAAVISH cannot always manually screen Content before it is displayed on the Website, and occasionally members may inadvertently or deliberately submit and display content that breaches this Agreement. Inappropriate Content includes, but is not limited to, Content that infringes the copyright or other intellectual property rights of any person or company, or that defames or vilifies any person, people, races, religion or religious group, is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

LAAVISH reserves the right to review, and if necessary, remove any Content from the Website or to cancel your account at its sole discretion, either because that content breaches this Agreement, or any applicable laws, or otherwise.

This means that you, and not LAAVISH, are entirely responsible for all Content that you upload for sale as products, post, email, transmit or otherwise make available via LAAVISH. LAAVISH does not control the Content posted via LAAVISH services and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using LAAVISH’s services, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will LAAVISH be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via LAAVISH.

You understand that you will be exposed to Content from a variety of LAAVISH users and that LAAVISH is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. You further understand and acknowledge that you may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against LAAVISH with respect there to, and agree to defend, identify and hold harmless LAAVISH, its parent corporation, its subsidiaries, its employees, its licensors, and their respective officers, directors, employees, and agents to the fullest extent allowed by law regarding all matters related to your use of LAAVISH service.

While we try to offer reliable data, we cannot promise that the Content and postings on Website will always be accurate and up-to-date. You will be responsible for ensuring that your posts are accurate and do not include misleading information. You agree that you will not hold us responsible for inaccuracies in any postings on the Website.

LAAVISH and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via the Website. Without limiting the foregoing, LAAVISH and its designees shall have the right to remove any Content that violates the Terms of Service or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any content created by LAAVISH or submitted to LAAVISH, including, without limitation, information about LAAVISH collaborations, posts, or in any other part of the Website.

You acknowledge, consent and agree that LAAVISH may access, preserve, and disclose your account information and Content if required to do so by law or in good faith belief that such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal processes; (ii) enforce the Terms of Service; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of LAAVISH, its users, sellers and the public. Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to the Website, delay or remove hosted Content, and take technical and legal steps to keep users off the Website if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our the Terms of Service.

LAAVISH also reserves the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time, without providing any prior notice, and at its sole discretion.

10. LIABILITY

You will not hold LAAVISH responsible for other users' Content, actions or inactions, or collaborations. We have no control over and do not guarantee the quality, safety, or legality of collaborations advertised, the truth or accuracy of users' Content, the ability of parties to deliver on collaborations, or that the parties will actually complete a transaction.

We cannot guarantee continuous or secure access to our services, and operation of the Website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms, and conditions related to use thereof. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of the Website and services. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

You must ensure that your access to the Website/App and LAAVISH Service is not illegal or prohibited by laws that apply to you.

You must take your own precautions to ensure that the process you employ for accessing LAAVISH's service does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage own computer system. We do not accept responsibility for any interference or damage to any computer system that arises in connection with your use of the Website or any linked website.

We do not accept liability for any losses arising directly or indirectly from a failure to provide any service, corruption to or loss of data, errors or interruptions, any suspension or discontinuance of service, or any transmissions by others in contravention of the registered members' obligations as set out in these Terms of Service.

You acknowledge that we may not be able to confirm the identity of other registered users or prevent them acting under false pretenses or in a manner that infringes the rights of any person.

11. TRADEMARK

The name and logo of Laavish is trademark of Laavish East India Private Limited. If you use any of our trademarks in reference to our products or services, you must include a statement attributing that trade mark to us, and only after securing prior written permission from LAAVISH to do so, which may be given, or refused, at its sole discretion, and subject to any terms or conditions it may deem fit. You must not use any of our trademarks in or as the whole or part of your own trademarks; in connection with activities, products or services which are not ours; in a manner which may be confusing, misleading or deceptive; or in a manner that disparages us or our information, products, or services (including this Website), or in a manner that implies any kind of any association/affiliation with LAAVISH.

12. YOUR CONSENT

By using the Website/app and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

RETURN POLICY
We are sorry you were unsatisfied with our Product.
We are constantly striving to improve all aspects of our product in order to ensure the best buying experience.

We are happy to offer 10 Days Easy Return!

No-questions asked easy return on damaged product. Free return shipping is applicable if the product is damaged or missing parts.To initiate return please send us a product opening video at our Customer Support WhatsApp [Click]

Otherwise return is also available in prepaid orders. Free return shipping is applicable only when the product cost exceeds Rs 300 and for pincodes covered by our courier partners.

In case product cost not exceeding Rs 300, Return charge will be adjusted against customer refund amount.

In case of non-surviceable pincodes, user is being requested to return the jewellery to our warehouse by herself.

We usually use proper packaging material to avoid any damage during shipping, but if you found any damage you have to send proper unboxing video and image of product to Customer Support WhatsApp [Click] within 24hour of receiving. Once we have reviewed your request, we will help you to initiate easy return.

•  RETURN SHIPPMENT

To return your product, please keep the package ready with all the parts of the product and original invoice intact. In case of any difficulties you can contact our customer support. For areas where our return facility is not available, you can take help of any local logistic and send it back at our warehouse. For self return please use following address:

Laavish East India Private Limited- KGP, Kharagpur, Kharida Bazar,Word No. 19, West Bengal-721301, Contact: 7001581116

•  REFUND

Refund will be initiated within 6 to 7 business days after pickup. Return shipping charge is non-refundable if applicable.

Still, if you feel that you are not satisfied with our services or products, please do write to us with your comments, contact number & pictures if any within 2 days from the date of delivery. We will solve your issues to be the best at wecare@laavish.in or call us at +91 7980084026 [Mon-Fri, 10:00am to 6:00pm]

Our usual delivery time for Metro cities is 4 days and for PAN India delivery 6 Days. Some orders, such as custom orders may take longer than usual.

Our team is continuously striving to get your purchase to you sooner, However in case of any delay due to any unforseen circumstances, We will notify you immediately.

We offer Free shipping on every product you purchase from Laavish.

Laavish.in is India's first one click online destination for jewelries . With over 500+ products and delivery all across India, we strive to be the one-stop-shop for a consumer. We retail only 100% authentic products sourced directly from artists (a rarity in the market!) and provide a superior delivery experience - all reinforcing a deep commitment to the customer. Laavish is focused on being ‘high on style’ with a carefully curated collection of 250+ jewelry design, to appeal to every Indian woman. Laavish’s vision and mission is to inspire and enable each women to thrive in their own uniqueness by creating a community and being a trusted source of information and products to cater to every lifestyle need, by giving choice, inspiration, authenticity and convenience to diverse consumers.

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• LAAVISH EAST INDIA PRIVATE LIMITED , NAZARGANJ, WEST-MIDNAPORE, WEST BENGAL.
  INDIA-721101
• Branch Offices: Kharagpur, Burdwan
• Call us: +91 7980084026


• Email us: info@laavish.in
• For Shipping Related Query whatsapp us
• For Customer Support whatsapp us